Refund policy

 Return & Refund Policy

We want you to shine with confidence in your jewelry! If you're not 100% satisfied with your purchase, we're here to help.

 Return Eligibility

• You can request a return within 14 days of receiving your order.

• Items must be:

  • Unworn

  • In original packaging

  • In new condition

• Due to hygiene reasons, earrings and body jewelry are not eligible for return unless they are defective or damaged.

Non-Returnable Items

• Earrings (unless damaged)

• Custom or personalized jewelry

• Items marked as "Final Sale"

• Gift cards

Damaged or Incorrect Jewelry

If your jewelry arrives broken, defective, or not what you ordered:

1. Contact us at savineatelier@gmail.com within 7 days of delivery.

2. Include your order number and clear photos of the issue.

3. We’ll send a replacement or issue a refund, depending on the situation.

 How to Request a Return

1. Email us at savineatelier@gmail.com with:

   • Your order number

   • The reason for the return

   • Photos, if applicable

2. If your return is approved, we’ll send you the return instructions.

3. Do not send returns to the manufacturer or warehouse address.

💰 Refund Process

• Once we receive and inspect your return, we’ll notify you via email.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, unless the item was faulty or incorrect.

🚚 Return Shipping

• Customers are responsible for return shipping unless the item is faulty.

• We recommend using a trackable service for your protection.

⏱ Delayed or Missing Orders

If your package hasn't arrived after the expected delivery time, please reach out to us at savineatelier@gmail.com and we’ll assist you.